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Software Activation/Removal
How to activate your product
I don't have a Removal code, what should I do?
How to remove a license from a computer
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Sales
What is the system requirements for your software to run?
Can your software run on Apple Mac PC?
What is a user database?
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Shell & Tube Heat Exchanger (S&THex)
How do I enter steam into the software?
Does S&THex support finned tube exchangers?
ERROR on 64-bit Windows machines: The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine.
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Kettle Reboiler Design (KRD)
After the download was complete I tried to run this and a window indicating "Unpacking" appeared indicating the status and then the window closed and nothing further happened.
Demo Clip for using Kettle reboiler software (Version 1.0.1)
Demo Clip 1 for Kettle reboiler design (Version 2.0)
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Gasketed Plate Heat Exchanger Design (PHex)
Does Gasketed plate heat exchanger software includes weights/manufacturers plate layout?
I have stored plates and liquid information in the user databases, how do I upgrade to the latest version of PHex and keep the information stored?
I Can't open help file i get an error "cannot open the file ....
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Double Pipe Heat Exchanger (DHex)
Does double pipe software contains a physical property database for liquids and gases?
What is the difference between the Demo and the Full versions for Double pipe heat exchanger software?
I cannot open any of the detabases, I keep getting the message below: 713 - Class not registered.
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Demo Clips
Demo Clip for using Kettle reboiler software (Version 1.0.1)
Demo Clip for using Gasketed Plate Heat Exchanger Software (PHex Version 2.0)
Physical properties estimation database (Version 3.6) - mixture estimation
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ChemEng Economics Calculator
What method does ChemEng Economics calculator use to calculate depreciation?
Does ChemEng Economics calculator account for inflation?
Condenser Design (CnD)
Required support files to run the software
What is the difference between shell and tube heat exchanger design software and condenser design software?
Does the software support fined tubes?
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General
How to change the decimal point separator in windows 7?
How to install windows installer on Windows XP and Administrator
How to check what version of Windows XP you are running
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» Articles in this category:

 
Engineering Datasheet generation error
If you encounter a datasheet generation error when you first try to generate a software datasheet using any of the products below:  Shell and Tube Heat Exchanger Design (S&THex) or Gasketed Plat...
I get Maximum number of application instances reached when I run the software, what should I do?
This message is generated if the software is run from two different computers or the software is run on the same computer more than once (this can happen by mistake - ie. multiple clicks on the softwa...
After the download was complete I tried to run this and a window indicating "Unpacking" appeared indicating the status and then the window closed and nothing further happened.
You must make sure that you have administrator previlage to run and install the software, Select the installation icon and right click your mouse button then select "Run as Administrator"
I cannot open any of the detabases, I keep getting the message below: 713 - Class not registered.
This is very uncommon but the problem can be caused from Windows not registering a specific file called msbind.dll Here is the solution to your problem, 1) Open explorer and go to where our soft...
Do you have examples to use on the software?
Yes, there is always test files included with the software, the files are in 2 different unit of measurements that the software uses. In general to load a test file please do the following: 1- I...
Does the Demo version of the software do all the fuctions that the Full version perform?
No, the demo version will provide you with all screens that you will use in the full version however it will have limitations and some functions will not work. But let this put you off from trying it ...
Do you have a manual for your software?
No, the software is simple to use as long as you input all required information however there is a basic help file provided with the software that you should be able to access by using the "Help&...
 

» Top Knowledgebase articles:
 How to activate your product
 I don't have a Removal code, what should I do?
 How to remove a license from a computer
 My computer crashed and I had to format it, how do I re-activate the software?
 My software has locked after not using it for sometime, how do I re-activate it?
 I submitted a ticket but had no reply?
 How to change the decimal point separator in windows 7?
 How do I transfer my license from computer to another?
 I am trying to activate the software but every time I enter the activation code and click the button to continue I get the error message "Activation Code is not defined properly", What am I doing wrong?
 How do I enter steam into the software?
 I want to activate the software on other computers but I can't?
 Does S&THex support finned tube exchangers?
 
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